SHIPPING POLICY

Last Updated: August 31, 2026

This Shipping Policy applies to orders placed through SmoothRideApperal.

Order Processing

Orders are processed after successful payment authorization and order verification.

Customers will normally receive an order confirmation at the email address provided during checkout.

Once an order ships, available tracking information will be provided by email or through the customer's order-status page.

Shipping Timeframes

The estimated shipping or delivery timeframe applicable to an order will be displayed on our website, during checkout, in the order confirmation, or otherwise communicated to the customer.

Delivery estimates are estimates rather than guarantees unless expressly stated otherwise.

We will make reasonable efforts to fulfill and ship orders within the timeframe represented at the time of purchase.

If we are unable to ship within the timeframe promised to you, we will handle the delay in accordance with applicable law, including providing cancellation/refund options when required.

Federal rules require online sellers to have a reasonable basis for their advertised shipping time. When no shipping time is stated, the FTC generally requires sellers to be able to ship within 30 days. If the seller cannot ship within the applicable period, specific delay, consent, cancellation, and refund requirements can apply.

Shipping Rates

Shipping costs, if applicable, are calculated and displayed before the customer completes checkout.

We will not add undisclosed shipping charges after an order has been submitted.

Tracking

Where tracking is available, tracking details will be provided after shipment.

Tracking information may take time to update after the carrier receives the package.

Incorrect Shipping Addresses

Customers are responsible for reviewing their shipping information before submitting an order.

If you notice an incorrect address, contact:

smoothrideapperal@gmail.com

as soon as possible.

We cannot guarantee that an address can be changed once an order has entered fulfillment or has shipped.

If a package is returned because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the package is reshipped.

Lost Packages

If tracking does not update for an extended period or you believe a package has been lost, contact us at smoothrideapperal@gmail.com.

We will review the shipment and, when appropriate, contact the carrier or take other reasonable steps to resolve the issue.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

Check the delivery location and surrounding area, ask household members or neighbors when appropriate, and contact the carrier.

You may also contact us at smoothrideapperal@gmail.com and we will assist where reasonably possible.

International Orders

If international shipping is offered, customers may be responsible for customs duties, import taxes, brokerage charges, or similar government-imposed fees unless the checkout specifically states that such amounts have already been collected.

International delivery may also be affected by customs processing.

Shipping Delays Outside Our Control

Carrier disruptions, severe weather, natural disasters, transportation interruptions, customs delays, and other circumstances outside our reasonable control may affect delivery.

We will nevertheless provide customers with any rights required under applicable consumer protection law.