REFUND POLICY

Last Updated: August 31, 2026

At SmoothRideApperal, we want you to be satisfied with your purchase. Please review this Refund & Return Policy carefully before placing an order.

30-Day Return Policy

We accept eligible returns requested within 30 days after delivery.

To qualify for a return, merchandise must be:

Unworn and unused
Unwashed
Free from stains, odors, pet hair, makeup, or other signs of wear
In its original condition
Returned with all original tags and packaging, when applicable
Accompanied by proof of purchase

Items that do not meet these conditions may be denied a refund.

To request a return, contact:

smoothrideapperal@gmail.com

Please include your order number and the item or items you would like to return.

Do not send a return to us without first contacting customer support and receiving return instructions.

Return Shipping

Unless an item is defective, damaged, incorrect, or otherwise required by applicable law, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return results from an error by SmoothRideApperal.

We recommend using a trackable shipping method when returning merchandise. SmoothRideApperal is not responsible for return packages lost before they are received by us.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at smoothrideapperal@gmail.com.

Include:

Your order number
A description of the issue
Clear photographs of the item and packaging when appropriate

If we determine that the item was damaged, defective, or incorrectly fulfilled, we will provide an appropriate remedy, which may include replacement, exchange, refund, or return shipping at our expense.

Non-Returnable Items

The following items may not be eligible for return unless defective, incorrect, or otherwise required by law:

Items marked Final Sale before purchase
Gift cards
Personalized or custom-made merchandise
Items that have been worn, washed, altered, or damaged after delivery
Intimate or hygienic goods where returning the item would create a health or hygiene concern
Swimwear with a removed or damaged hygiene liner, if applicable

A product being discounted does not automatically make it Final Sale unless it was clearly identified as Final Sale before purchase.

Exchanges

If you need a different size or item, contact smoothrideapperal@gmail.com.

Exchange availability depends on inventory.

If a direct exchange cannot be completed, you may be required to return the original item and place a new order.

Refunds

Once your returned merchandise is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Although we process approved refunds promptly, your bank, credit card issuer, or payment provider may require additional time before the refund appears on your account.

Order Cancellations

If you would like to cancel an order, contact us as soon as possible at smoothrideapperal@gmail.com.

We cannot guarantee cancellation after an order has entered processing or has shipped.

If the order has already shipped, you may request a return after delivery in accordance with this policy.

Refund Abuse

SmoothRideApperal reserves the right, to the extent permitted by law, to reject returns involving suspected fraud, return abuse, altered merchandise, or merchandise not originally purchased from SmoothRideApperal.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.